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Equipment hire · High-volume Australian hire business
Sustaining and Scaling Accounts Receivable Performance in a High-Volume Hire Business
Published · Updated
- 30%
- Reduction in DSO over 60 days
- 50%
- Fewer disputes over six years
- 5,000+
- Disputes managed
The challenge
- Frequent hires, de-hires and site-based equipment movements generated very high invoice volumes and continuous credit requests.
- Collections and dispute management were fragmented and manual, with no single view of ageing balances or unresolved disputes.
- Without clear ownership and escalation paths, ageing balances and disputes inflated DSO and consumed team capacity.
What Kuhlekt delivered
- Clear ownership and accountability for all credit and collections activity, with defined escalation paths for ageing balances and disputes.
- Consistent performance metrics aligned to DSO and cash quality, with executive-level visibility of risks and exceptions.
- Automation of manual collections processes and elimination of duplicated work.
- Intelligent prioritisation of disputes and collections activity, with real-time insight for operational and executive decisions.
- Structured dispute workflows and root-cause analysis to prevent repeat disputes before they occur.
Outcomes
- DSO over 60 days reduced by 30%.
- Disputes reduced by 50% over six years, from around 1,250 per year to 695.
- More than 5,000 disputes managed through the platform.
- Shorter dispute resolution timelines and better collaboration between operations and finance.
- Growth absorbed without a proportional increase in AR headcount.
Key takeaway
Cash flow problems in hire businesses are rarely customer problems. They are process and visibility problems, and structure, transparency and data fix them.
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